urgent

Customer care rep

@Dubim Management in Customer Service / Call Centre
  • Dubai View on Map
  • Post Date : June 30, 2024
  • Apply Before : July 30, 2024
  • Salary: 4,000.00 $ - 5,000.00 $ / Hourly
  • View(s) 8
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Job Detail

  • Job ID 23780
  • Offered Salary 4521
  • Career Level Officer
  • Experience Less Than 1 Year
  • Gender Any
  • Industry Management
  • Qualifications Diploma

Job Description

Job Description: The Customer Care Representative will be the first point of contact for our customers, providing them with friendly, professional, and efficient service. This role requires excellent communication skills, a positive attitude, and the ability to resolve issues promptly and effectively. The ideal candidate will have a passion for helping others and a strong desire to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer issues and complaints with patience and understanding.
  • Provide detailed information about products and services to customers.
  • Assist customers with placing orders, processing returns, and handling billing inquiries.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Collaborate with other departments to address and resolve complex customer concerns.
  • Identify and escalate priority issues to the appropriate channels.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Participate in ongoing training and development programs to enhance customer service skills.

Qualifications:

  • High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
  • Proven experience in a customer service role, preferably in a call center or retail environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a calm demeanor under pressure.
  • Proficiency in MS Office and familiarity with CRM systems.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.

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